Frequently Asked Questions
Number of questions might be popping in your mind, we’ve collected and addressed the most asked questions about our service and us on this page.
We offer a wide range of NDIS supports to help you live independently and stay connected to your community. Our services include:
- Participate Community
- Daily Tasks/Shared Living
- Development-Life Skills
- Assist-Personal Activities
- Household Tasks
- Innovative Community Participation
- Group/Centre Activities
- Assist-Life Stage, Transition
- Assist-Travel/Transport
Our support workers are highly qualified and carefully selected. Each team member holds recognised qualifications such as a Certificate in Ageing and Disability, an Assistant in Nursing, a Diploma in Community Welfare, or an equivalent qualification.
For your safety and peace of mind, all staff are trained in First Aid, CPR, and Emergency Asthma Response, so they’re prepared to act quickly if needed.
Yes, absolutely. We understand that life changes, so we’re flexible and work with you to adjust supports as your needs evolve.
Our pricing follows the official NDIS pricing guidelines, so everything is transparent and compliant.
Yes, we do. Our multilingual team can support participants in English, Farsi, Arabic, Assyrian, Mandarin, Vietnamese, Chinese, Taiwanese, Hindi, Nepalese, Punjabi, Fijian, African languages, Turkish, and French.
Our Service Manager regularly reviews progress notes and gathers feedback from participants, families, and support workers. This helps us maintain high standards and continuously improve our services.
We’ve been supporting NDIS participants for over four years, working with people from diverse backgrounds and with a wide range of support needs.
You can reach us easily by phone, email, or visiting our office.
Hemant Chetty
Director, South West Care Services Pty Ltd
📧 hemant.chetty@southwestcare.com.au
📞 1800 093 339 | 0413 251 811
📍 Suite 21A, Second Floor 171–179 Queen Street Campbelltown NSW 2560 🌐 southwestcare.com.au
Vandana Keshwa
Service Manager, South West Care Services Pty Ltd
📞 (02) 8711 9710 | 1800 093 339
📱 After-hours: 0404 706 159 | 0404 177 740
🕘 Office hours: Mon–Fri, 8:30am–5:30pm
🌙 After-hours support: Mon–Sun, 5:30pm–8:30am
Our team completes a comprehensive training program through eTrainu, covering all required NDIS and ageing-related training. Certifications are reviewed and updated every year.
No, you don’t. If you don’t have NDIS funding, you’re welcome to access our services privately. We support both funded and private clients.
Yes. NDIS community access travel is charged at $1 per kilometre when travelling with a participant. For aged care and children’s services, travel is charged at $1.50 per kilometre.
Yes. Our support workers are trained to assist with medication as part of their role.
Our first step is always a phone call to the participant. We provide 24/7 support, followed by email communication, investigation, and reporting as required.